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The Bay Area IT Experts


We work hard behind the scenes so annoying technology issues don't slow your business down.

Our mission is to help businesses like yours increase productivity and get more out of the technology you invest in.
We specialize in solutions that safeguard and protect your data and keep operations running smoothly.

Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Network Security

Protect your business from threats like malware, viruses, phishing attacks, hackers and other threads.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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When you just want IT to work!

There are a lot of computer shops out there that you can call up to fix an issue or install a piece of equipment. They might be able to get you out of crisis mode, but they aren’t looking at the full picture.

At 415 IT, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

Do you have questions about IT Services and what they can do for your company? Fill out this simple form with your questions and our team respond promptly!

What Our Clients Say

  • ...there is virtually no down time...
    Vine Solutions

    Before Vine Solutions hired 415 IT, we tried to manage our IT on an as needed basis and our systems were a mess. Since hiring 415 IT, I feel like we have our very own IT person in house; they handle all of our IT needs and do it so there is virtually no down time during our business hours which is important for our growing business. 415 IT is my trusted IT source and has been involved in virtually every IT business decision that has allowed our business to prosper.

  • ...trusted advisor...

    415 IT has been managing our systems and technology for years. They are our trusted advisor when it comes to IT.

  • Very quick response time

    Very quick response time, as soon as an issue arises I receive a call back. We needed a new server installed within 1 week’s time and 415 IT made it happen without a glitch. Although our dedicated tech does not have a desk here, I feel as if we have access to his expertise immediately. Thanks for your great service.

  • ...professionalism and positive attitude.

    Gerken Capital Associates has been using the services of 415 IT for a number of years. We are always pleased with their professionalism and positive attitude. 415 IT is always on top of the latest technology and is able to accommodate us in a timely manner.

  • ...thrilled with 415IT.

    As a small business owner I am thrilled with 415IT. 415 IT replaced our traditional phone system; now we have increased functionality, great call quality all for a low price. We run a distributed business; 415 IT keeps our IT infrastructure running seamlessly. 415 IT is extremely responsive and a very reliable support. I highly recommend this firm.

  • The staff is great...

    We have been using 415IT for all our computer needs and have finally found a Company we can rely on for prompt and excellent service. The staff is great and they go above and beyond anything we have experienced before. It is very comforting to know that if we have problems with our computer system, that we have a Company that can provide with same day service.

  • ...I can concentrate on my job...

    As an entrepreneur running multiple business, I am absolutely dependent on technology for a competitive edge. With 415 IT managing our systems I can concentrate on my job, not my technology. When I have strategic questions about how to leverage technology to accomplish business goals, 415 IT acts as my virtual CIO. 415 IT enables me to make smart investments in our IT resources.

  • ...quick to respond to crises.

    Our firm, BCI Capital Management, has been utilizing the services of 415 IT since September, 2006. The service has covered a wide number of needs, ranging from the set-up of cell phones and recommending new hardware and software — to completely updating and streamlining computer networks. The staff are quick to respond to crises. The quality of service has been excellent. The cost of the service has been very reasonable.

  • Curteous and professional...

    Curteous and professional, I rely on 415it to help me keep our operations running smoothly. They are reliable, quick to repond, and incredibly knowledgeable. Everything they have reccommended has been an major improvement in effciency and productivity. I highy recommend them!

  • ..made our business more competitive.

    415IT has made our business more competitive. Thanks to their re-design of our computer network and immediate response to each and every support call there is no down time for our business communications. And I can actually understand them when we discuss solutions—no undecipherable tech speak!

  • ...excellent advice...

    415 IT was recommended to us by a client who found their services excellent. We could not agree more. 415 IT helped us move our offices seamlessly and install new systems; the staff are ALWAYS available to answer our questions and get our computers, emails, phones, everything, up and working. No question too dumb (or difficult). Finally, they have given excellent advice on acquisition of new phone systems, additional computers and software updates which have served us well. We are a law firm, so constant access is a must, including from outside the office. The 415 IT team has provided us equipment to provide our services from inside the office, and remotely, without interruption. We are grateful to 415 IT, and the entire staff.

  • ...completely organized and managed professionally.

    415IT is the most fabulous IT Solutions groups we’ve ever had at Juice Beauty! All of our computer hardware and software needs are completely organized and managed professionally. For several years, we have consistently received solid and valuable advice on every aspect of our computer needs including security, software, hardware, latest updates and more. One of the most valuable services 415 IT provides is that they are incredibly responsive and take ownership with ANY technical problems so we have zero downtime. We love our IT service from them!!

  • ...they always deliver.

    Since we signed on with 415 IT in 2005 they have become a part of the Canyon family. Our technology initiatives have consistently rolled out quickly, efficiently and without downtime. We travel a lot, when we call from a different time zone needing support, they always deliver. Finally a tech firm we can count on.

Latest Blogs

Google and Apple Pushed a COVID-19 Exposure Notification Setting to Your Phone. Here is Everything You Need to Know

Every so often, an update or change to some major software that everyone uses causes a big stir on social media. For example, several years ago when the Facebook app on Android requested access to use your smartphone’s camera, some people on social media had a lot to say about it. As it turns out, Facebook lets you take pictures directly from the app, so of course you would need to give Facebook permission to your camera if you wanted to use it for that.

A lot of these shifts in technology and privacy are concerning, but they often get mixed in with a lot of misinformation. We’re not saying you shouldn’t be concerned over the giant tech companies and the data that they collect on you every day - you should, and typically do, have some control over what is gathered. The point is, we’re seeing a very similar reaction to Apple and Google’s recent COVID-19 contact tracing app framework.

Did Google or Apple Install a COVID-19 Tracking App on My Phone?

No. They didn’t. Not technically. Google and Apple worked together to build a framework that app developers can use for apps that track COVID-19 cases. They didn’t sneak a COVID-19 app onto your phone without your consent. 

Why are folks worried? A big part is due to social media sensationalism. We’ve seen some posts going around Facebook that read like this example:

**VERY IMPORTANT ALERT!***
A COVID-19 sensor has been secretly installed into every phone.
Apparently, when everyone was having “phone disruption” over the weekend, they were adding COVID-19 Tracker [SIC] to our phones!

If you have an Android phone, go under settings, then look for google settings and you will find it installed there.

If you are using an iPhone, go under settings, privacy, then health. It is there but not yet functional.

The App can notify you if you’ve been near someone who has been reported having COVID-19.

The post above is pretty misleading. There is no new “sensor” that Google or Apple secretly installed. Instead, during recent security updates, the two companies added a setting to enable the use of Google and Apple’s COVID-19 Exposure Notification system. This means that when official apps are developed, you not only need to install the app and set it up, but you also have to opt in to tell either Google or Apple that you want to participate.

This update is essentially two things - it gives local governments and the health industry in general the ability to use a secure, singular framework to build COVID-19 apps on, and it gives users the choice whether or not they want to opt in at all.

Just to Be Clear, This Isn’t a COVID-19 Tracking App

I can’t reiterate this enough, unless you installed something, your Android or iPhone isn’t just going to start tracking you and your friends and family to see if you have COVID-19. If you go into your settings as mentioned in the above Facebook post, you’ll see that you either need to install or finish setting up a participating app before the notifications can even be turned on. 

In a joint statement from Apple and Google (which doesn’t happen very often!), they state that “What we’ve built is not an app - rather public agencies will incorporate the API into their own apps that people install.”

To explain this, an API stands for Application Programming Interface. Basically, Google and Apple have laid some groundwork that these apps can use. It also makes it much easier for users to opt in and out.

Ironically, the system won’t work if users don’t adopt it - if half of all users decide they won’t use the COVID-19 notification system, the system might not be reliable enough to work for those that do use it.

What Do We Know About the COVID-19 Tracking Apps?

The system is still in its infancy, and it’s really up to state and local governments to deploy the official apps themselves. The platform that Google and Apple have built allow it to be decentralized and secure.

To put it simply, when you opt in and use one of these apps, a random ID is generated and exchanged between your phone and nearby phones within Bluetooth range. These random, anonymous IDs are stored on your phone. Basically, your phone keeps a tally of other phones it has been near.

If someone is diagnosed with COVID-19 and manually shares that information with one of the official contact tracing apps, all of the random IDs your phone has collected over the past 14 days are uploaded (with your permission) and the users of those IDs are notified that they may have been exposed. The system doesn’t track your location, or share other users’ identities within the app, or even with Google or Apple. On top of that, the random ID that your phone generates is changed every 10 to 20 minutes. According to Google, the apps are not allowed to use your phone’s location or track your location in the background.

In other words, it is safe, anonymous, and if you don’t want to opt in, you simply shouldn’t install any official (or unofficial) COVID-19 tracking apps.

How to Uninstall the Apple/Google COVID-19 Exposure Notification

Since this question is undoubtedly going to come up, we figured we’d answer it here. As mentioned, because this API isn’t actually an app, you can’t uninstall it. It’s built into Android and iOS’s operating systems and pushed through recent security updates.

There are walkthroughs on the Internet that will walk users through rolling back their phone or other risky procedures, but that only puts your phone at risk for other threats. There is nothing to uninstall, and rolling back your phone and preventing future security updates from ever getting installed is a very bad idea.

You don’t need to worry about the API being there. It’s just a setting, and by default, you are opted out. If you are worried about it, both Apple and Google state that by simply not installing a COVID-19 Exposure Notification app, or uninstalling one if you did install one, is all it takes to not participate.

DO NOT FOLLOW ANY INSTRUCTIONS ONLINE THAT WALK YOU THROUGH ROLLING BACK YOUR PHONE AND OPTING OUT OF SECURITY UPDATES. 

If you are that serious about your privacy, you are only putting your privacy and data at more risk.

After reading and understanding the technology behind the COVID-19 Exposure Notification system, it does sound like they are taking every step to make the system secure and anonymous. After all, it does need to comply with healthcare regulations, which many of our clients know are very strict when it comes to data privacy.

The decision to opt in or out of the COVID-19 Exposure Notification system is yours and yours alone, but Google and Apple appear to be doing all the right things to ensure that the system is safe and secure, without violating anyone’s privacy.

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How to Avoid the Influence of a Phishing Scam

What Makes Phishing Attacks So Bad?

One of the largest threats inherent in a phishing scam is that there is a relatively low barrier for entry. There’s a tendency to romanticize hackers somewhat, picturing them in dark rooms lit only by an array of computer monitors as their fingers dance across their keyboard. While cinematic, this imagery is grossly inaccurate. In truth, hacking has trended more towards the psychological, focusing on user manipulation over fancy programming skills.

Which sounds easier to you, learning how to pick a lock, or asking someone for their keys?

Phishing attacks are not only easier on the cybercriminal, they’re also effective. It’s easy to be fooled by a legitimate-looking email or website, especially when you aren’t anticipating being scammed.

Let’s say someone poses as your bank. At first glance, there may be every indication that the email they send is legitimate. A quick look at the sender’s address may pass muster, the bank’s logo and contact information may be present, even any filters you have set up to organize your emails may work.

At a glance, all may be in order… which is exactly how many phishing emails will get you.

While phishing emails themselves aren’t usually dangerous, they contain links to risky and insecure websites or have nefarious files attached to them. Generally, these elements are where the danger lies.

Spotting a Phishing Attack

Let’s go through a step-by-step process to check any email that you may receive. The first sign of phishing can be found in its tone: if it has a too-good-to-be-true offer, is overly urgent, or is requesting information about one of your accounts unprompted, you’re right to be suspicious.

Check all links to confirm they direct to a legitimate URL. DON’T CLICK THEM. For example, if the email were from Amazon, links would most likely lead back to amazon-dot-com. However, anything added between “amazon” and “dot-com” is a sign of trouble. Furthermore, the dot-com should be immediately followed by a forward slash (/).

Let’s go through a few examples to demonstrate how important the little details of a URL can be, using PayPal as our subject.

  • paypal.com - Safe
  • paypal.com/activatecard - Safe
  • business.paypal.com - Safe
  • business.paypal.com/retail - Safe
  • paypal.com.activatecard.net - Suspicious! (notice the dot immediately after PayPal’s domain name)
  • paypal.com.activatecard.net/secure - Suspicious!
  • paypal.com/activatecard/tinyurl.com/retail - Suspicious! Don’t trust dots after the domain!

Check how the email address appears in the header. If you ever receive an email from Google, the address isn’t going to be “gooogle@gmail-dot-com”. If you’re unsure, throw any email addresses into a quick search for legitimacy.

Be wary of any attachments. As we mentioned above, most email-borne threats are going to be transmitted as an infected attachment, or as a link to a malicious website. If an incoming email has either a link or an attachment, exercise caution.

Don’t take password alerts at face value. Some scammers will use phishing emails to steal your credentials. Stating that your password has been stolen or some similar breach has occurred, the email will prompt you to supply your password—springing the trap.

If all this sounds like we’re telling you to wonder if any of your emails are legitimate, it’s because we are, in a way. With a healthy sense of skepticism, email and email correspondence can be very useful business tools. Many phishing attempts can also be weeded through with a reliable spam-blocker as well.

Want us to assist you with your email security? Call up our team of professionals by dialing (415) 295-4898.

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Tip of the Week: Spotting Potential Mobile Malware

Too Many Permissions

As careful as so many are with their data security, mobile applications can be a glaring blind spot. While access to certain files on the phone is required for certain applications to function, other applications should have no need for the data they request. Each application you use should have its requested permissions evaluated, and should one ask for too much, you need to reconsider using that app. This is also one of the reasons it is important to only source your applications from an established applications store—these app stores are vetted and regularly reviewed to catch malicious apps.

Battery Loss

Time for a basic physics lesson: the first law of thermodynamics states that the amount of energy in the universe is a set amount. This means that energy cannot be created or destroyed, only converted to a different form. While the battery in your phone is an imperfect example of this, the theory stands: if you don’t use it much, the phone should remain charged. So, if your phone suddenly drops in battery life seemingly without explanation, that’s a bad sign.

Malware could be the explanation you’re looking for. Running in the background, some mobile malware will collect assorted data. To find out which applications are responsible, it helps to check how much power different applications consume in your battery settings.

Passwords Stop Working

So, you type in your password, just as you always do, and press the enter key. Incorrect password. Whoops, you must have hit two keys at once or something, so you type it again. Incorrect again. Again and again, you type your password, making sure it is perfect, only to have it kickback.

This is an almost sure sign that your account has been taken over and your credentials changed. Reclaim the account if you can and reset passwords for all your accounts using best practices. It may also be wise to restore your device entirely from a backup to wipe any malware that may have been lurking.

415 IT can help your company manage its entire technology infrastructure, down to the mobile devices that we so commonly see. Learn more about what we can offer you by calling (415) 295-4898.

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Know someone who would benefit from 415 IT? Let us know!

Latest Blog

Many users are noticing or just starting to hear about Google and Apple’s initiative to work with local governments to provide an easy way to help users prevent getting infected with COVID-19. The idea is that, if a local or state government wanted to build an app for users ...

Latest News

We are proud to announce that 415 IT and our CEO, Daniel Stevens, were recently featured by CIO Applications. We discussed how and why we serve our clients, as well as some sneak peeks for our future. Read our interview by visiting:  https:...