Get Started Today!  (415) 295-4898

croom new

415 IT Blog

There Are Serious Benefits to Setting Up a Knowledge Base

There Are Serious Benefits to Setting Up a Knowledge Base

If you are looking for a way to smooth out the edges of your business, consider putting together a knowledge base that includes all policies, procedures, and other information so it is readily accessible by the people that interact within and from outside your business. Businesses that have well-documented policies and procedures have a tendency to have less difficulty onboarding new hires, fewer operational problems, and can always provide access to resources needed by employees, customers, and vendors. Today we will give you a few tips on how to successfully create a working knowledge base.

Step #1 - Figure Out What Knowledge Is Needed

The first step to creating a useful knowledge base for your business is to truly understand what information should be included. If too much information is included or is not easily defined, the platform can actually be a hindrance and even become a problem. You will need to determine what information your audience will need and where there are gaps in knowledge with your day-to-day operations.

Think about it this way, if you want to create a knowledge base that caters to your customers and your staff, you will need to know what their various concerns are. What questions do they continually ask? What part of your business is most hindered by information requests? You’ll need to take into consideration what information they regularly need to know and plan the makeup of your knowledge base around that. 

Step #2 - Choose the Type of Knowledge Base You Will Be Focusing On

There are six types of knowledge bases: Internal, hosted, self-hosted, customer, external, and open-source. Each has benefits but may not work for your particular situation. You have to make a decision on how you want to forge ahead. Here is a little information about each type of knowledge base system

  • Internal - Used by employees only. This typically includes policies for your company as well as workflow procedures to give workers the access to the information they need to be as productive and efficient as possible without having to rope other employees in.
  • Hosted - This is a knowledge base system that is hosted in the cloud for ease of use for employees, customers, and vendors alike. 
  • Self-hosted - This is a knowledge base system that works much like the hosted system, but is hosted on company-owned servers. This provides more control over security.
  • Customer - Used to provide information to customers only. Many businesses forgo this option with a simple FAQ, but it is a good resource for support.
  • External - This is a knowledge base system that is publicly available and accessible. This is a great resource for sales and marketing teams as they attempt to find new customers. 
  • Open-source - The open-source knowledge base, like a wiki, is one that anyone can edit. This typically isn’t a great option for small businesses, but for groups of people that are passionate about a subject, it can be one of the best types of knowledge base on the Internet.

Typically, companies will set up a hosted or self-hosted knowledge base if they plan on supporting information geared towards employees and customers. 

Step #3 - Create Content

Using the research you conducted in step one, get the experts inside your business to create the content for the knowledge base system. This can take some time, but the more thorough your knowledge base, the more resolutions you will be able to facilitate without productivity interruptions. When creating content for your knowledge base, you want to keep things simple as to not exacerbate people’s problems. You want to keep a question-and-answer-based system that is searchable. You want answers to be clear, readable, engaging and have the utility necessary to solve the problems that someone would need solved when accessing this database. 

Step #4 - Don’t Just Set It and Forget It

You will absolutely want to continue to update information as it becomes available. This becomes easier if you make efforts to add it into the workflow when circumstances change. Having a knowledge base filled with inaccurate information won’t do your business any good, so you will want to understand which material is accessed the most and keep adding to it so it represents the most up-to-date information possible. 

The knowledge base can be a major benefit for any business as it can cut down on support costs, keep workflows efficient, and help with training. Give 415 IT a call today at (415) 295-4898 if you would like to have a conversation about setting up a knowledge base system for your business.

Additional Considerations for Your Business’ Data ...
Train your Staff on These Four Security Strategies
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, August 05 2021

Captcha Image

By accepting you will be accessing a service provided by a third-party external to https://web.415it.com/

Mobile? Grab this Article

QR Code

Tag Cloud

Security Tip of the Week Technology Productivity Best Practices Business Computing Data IT Support Data Backup Network Security Cloud Privacy Hosted Solutions Internet IT Services Business Data Recovery Efficiency Software Email Managed IT Services Hackers Small Business User Tips Innovation Google Mobile Device Phishing Malware Cybersecurity Hardware Collaboration VoIp Workplace Tips Communication Business Management Computer Cloud Computing Outsourced IT Business Continuity Upgrade Mobile Devices Android Backup Smartphone Tech Term Microsoft Managed Service Quick Tips Windows 10 Disaster Recovery Smartphones Covid-19 Ransomware Communications Passwords Saving Money Managed Service Provider Paperless Office Users Remote Work Internet of Things Remote Monitoring Encryption Browser Network Wi-Fi Data Management BDR Server Windows Social Media Artificial Intelligence Office 365 Business Technology Compliance Help Desk Managed IT Healthcare Document Management Government Windows 7 Microsoft Office Health Employer-Employee Relationship Vulnerability Save Money Holiday Scam Chrome Laptops Information RMM Managed IT services Training Managed Services Automation Data Security Applications Blockchain Virtualization Remote Facebook Miscellaneous Redundancy VPN Analytics Tip of the week Meetings Bandwidth Vendor Management Gadgets Avoiding Downtime BYOD Office Mobile Office Antivirus Infrastructure Current Events Project Management Processor Wireless Machine Learning Two-factor Authentication Maintenance Website Mobility Networking Proactive Information Technology Company Culture Remote Worker IT Management Files Access Control OneDrive IoT Virtual Private Network Regulations Customer Relationship Management Hard Drive Employees Employee-Employer Relationship Patch Management Password Router Storage Software as a Service Net Neutrality HIPAA Time Management WiFi Data Loss Apps Smart Technology Unified Threat Management File Management Computing Proactive Maintenance Free Resource Conferencing Mobile Payment Cards Voice over Internet Protocol Recycling Recovery Display Authentication Data Storage Search Monitoring Images 101 Server Management Mobile Security Social Network Telephone Flexibility Financial Professional Services Remote Monitoring and Management Unified Communications Assessment Operating System Management Vendor File Sharing Electronic Health Records Gmail Network Management The Internet of Things Consultation Word Consulting Downtime Cooperation Holidays Risk Management Instant Messaging Spam Co-Managed IT Big Data Data Breach Money Smart Devices Managed Services Provider Mobile Device Management Utility Computing Customer Service Bring Your Own Device Remote Workers Tablet Dark Web Augmented Reality Remote Computing Alert Internet Exlporer Point of Sale Tech Terms Notes Business Telephone Tech Support Videos Statistics MSP Google Calendar Finance Fraud PCI DSS G Suite Alerts Virtual Machines Solid State Drive Smart Tech Servers Technology Laws User Management Remote Working Solid State Drives Reviews Development Outlook Disaster Resistance Printing Virtual Reality Projects Biometric Procedure Emergency Multi-Factor Security Travel Human Error Chromebook E-Commerce Firewall Theft PowerPoint IT Assessment IT Technicians Media Cost Management Bluetooth Printer Value of Managed Services Motherboard Comparison Electronic Medical Records Licensing Cybercrime Credit Cards Cyber security Connectivity Unified Threat Management Teamwork Budget OneNote Technology Tips Permission Options End of Support Cookies Cables Shortcut Proactive IT Data Warehousing Return on Investment Gamification Migration Documentation eWaste Vulnerabilities Features Distributed Denial of Service Digitize Ergonomics Legislation Authorization CRM Lenovo Specifications Database Management Computers Customer Relationships Websites Politics Shared resources Going Green Managing Stress How To Digital Payment Test Hotspot 5G Windows Server 2008 Mobile VoIP Gifts Nanotechnology Wires IT Consulting Private Cloud Operations Settings Personal Information Chatbots Workers Samsung Content Filtering Mobile Computing Managed IT Service Procurement Virtual Assistant Bitcoin Shadow IT Mirgation Vendors SharePoint WPA3 Manufacturing Superfish Black Friday GDPR Wearable Technology Innovations Star Wars SaaS Mail Merge User Error Batteries Enterprise Content Management Mouse Language Wireless Internet Hacker App Bookmarks ROI Transportation Active Directory Outsource IT Identity Theft Enterprise Resource Planning Geography Cyberattacks Break Fix Social Wasting Time Outsourcing Analysis Cache Touchscreen Hacking Downloads Fleet Tracking Zero-Day Threat Cyber Monday Staff IT YouTube Address Permissions CIO applications Peripheral Social Networking Computing Infrastructure Employer/Employee Relationships Optimization Apple CES Screen Reader Heating/Cooling Favorites Microsoft Excel Windows Server Laptop Identity Hard Disk Drives Sensors Banking Modem High-Speed Internet Techology Read Only Security Cameras Database Video Conferencing 2FA Trending Asset Tracking Backup and Disaster Recovery CEO Students Printers Daniel Stevens Marketing Twitter Regulation Battery Education Customer Relationship

Latest Blog

You may have been in a position where you tried to implement a technology solution in the past only to find that your staff is simply not responsive to it in any capacity. Maybe they do not see the value in the solution, or they do not understand what issues the solution res...

Latest News

We are proud to announce that 415 IT and our CEO, Daniel Stevens, were recently featured by CIO Applications. We discussed how and why we serve our clients, as well as some sneak peeks for our future. Read our interview by visiting:  https:...