Technology project management has a dirty little secret: software tools can generate a flawless timeline in about twelve seconds, but they cannot physically trace a bad Ethernet cable through a drop ceiling.
In the push to automate everything, many businesses have started treating IT projects like purely digital exercises. The assumption is that with the right workflow platforms, automated patch managers, and smart task-trackers, you can cut back on entry-level field technicians and manage network overhauls from a clean dashboard.
