Get Started Today!  (415) 295-4898

croom new

415 IT Blog

Using Technology to Build Your Customer Relationships

Using Technology to Build Your Customer Relationships

Your relationships with your customers and clients are reliant on one thing more than any other: communication. In order to optimize this communication, many businesses are leveraging technology solutions, and are enjoying a variety of operational benefits as a result. Is your business one of them?

How Powering Communication with Technology Directly Benefits Your Business
Choosing the right communications is one of the most important decisions that any business can make, as the decision you make influences many levels of your operation. On the one hand, there’s the internal side of things, where the different members of your organization can keep each other in the loop. On the other, your business needs to also maintain clear communications with your clients, offering them the value they’re seeking from your services.

The technology you use can offer some assistance in accomplishing as much.

From the solutions that allow you to more effectively communicate with your clients directly, to the potential cost savings that this technology can offer (thereby allowing you to pass these savings along to your increasingly loyal clients), there is plenty of upside to augmenting your communication practices via the right technology solutions. Here, we’ll explore some of the options available for your business to utilize.

Customer Relationship Management (CRM) Systems
CRM systems are a fundamental solution for any business interested in leveraging their technology as a means of improving their relationships with their clients and customers. These systems enable companies to better keep track of each of their customers and their interactions with them by centralizing all of this data into a single dashboard. This makes tracking this information far easier than if it were to be scattered about inboxes and voicemails.

Furthermore, these solutions offer integration with many other business applications that further simplify many key processes, like billing and acquiring signatures. They can even provide insight into social media behavior, allowing you to optimize your client acquisition strategy. A CRM solution can increase customer and client satisfaction by a reported 35 percent, making it an invaluable tool.

Managing your relationships with your business contacts and prospects is a formidable task, simply due to the fact that there are so many moving parts and processes when it is done correctly. It also doesn’t help that many of these relatively simple processes could potentially be overlooked, hindering your progress toward your business objective. Automating these processes can help to fix that.

Let’s consider a simple hypothetical example: let’s say that you offer a few industry-related products. Instead of having a sales representative man the phones, you can leverage automated workflows to expedite the process. Once your customer clicks “submit” on the order form, it’s possible for your sales team to be notified of what was sold, accounting to start invoicing the order, and your CRM system updated with the information… all without you needing to lift a finger. This allows you to focus more energy on your new customer, providing the highest quality service you can.

Voice over Internet Protocol (VoIP) Solutions
This approach to telephony has a few benefits, but today, we wanted to focus specifically on one: its portability.

One of the keys to fostering a positive relationship with your business contacts is to be available to them. How often have you reached out to someone, only to have to wait for a response back? You don’t want to be the cause of this irritation when someone reaches out to you.

One of VoIP’s biggest benefits is the fact that it can be leveraged from anywhere an Internet connection can be made, and many options offer a mobile application. Using a VoIP solution, your calls can be directed to your smartphone, enabling you to answer when your contact calls, proving your business to be reliable.

415 IT can help you implement these solutions so that you can work on your business relationships. To learn more, call (415) 295-4898 today.

Tip of the Week: Understanding Bandwidth
Monitoring Your Network is a Great Way to Build Re...


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Sunday, May 31 2020

Captcha Image

By accepting you will be accessing a service provided by a third-party external to

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Productivity Technology Best Practices Business Computing Data Backup Data IT Support Network Security Privacy Hosted Solutions Cloud IT Services Data Recovery Software Efficiency Internet Email Managed IT Services Malware Outsourced IT Business Innovation Small Business Tech Term Hackers Upgrade Cloud Computing Windows 10 Microsoft Cybersecurity Collaboration User Tips Computer Business Management Mobile Devices Phishing Google Business Continuity Hardware Communication Managed Service VoIp Ransomware Workplace Tips Android Managed Service Provider Paperless Office Backup Smartphones Encryption Quick Tips Office 365 Server Communications Mobile Device Remote Monitoring Data Management Managed IT Disaster Recovery Network Internet of Things Holiday Passwords Browser Wi-Fi Healthcare Artificial Intelligence Vulnerability Windows 7 Business Technology Saving Money BDR Managed IT services Remote Work Miscellaneous Government Save Money Laptops Document Management Smartphone Help Desk Applications Compliance Social Media Facebook Processor Microsoft Office Tip of the week Information Data Security Health Bandwidth Vendor Management Avoiding Downtime Project Management Automation Users Antivirus Two-factor Authentication Scam Blockchain Redundancy Virtualization Employer-Employee Relationship Access Control Chrome Storage Virtual Private Network Mobility Router Analytics RMM Windows Machine Learning Proactive IT Management Meetings Website BYOD Customer Relationship Management Data Loss OneDrive Company Culture Maintenance Infrastructure VPN IoT Software as a Service Search Managed Services Provider Hard Drive Social Network Tablet File Sharing Dark Web Augmented Reality Remote Workers Password Internet Exlporer Unified Threat Management Apps Covid-19 Files Smart Technology Computing HIPAA Utility Computing Bring Your Own Device File Management Server Management Word Co-Managed IT Flexibility Gadgets Monitoring Patch Management Payment Cards Mobile Security Assessment Unified Communications Financial Recycling Remote Monitoring and Management Operating System Network Management Gmail Consultation Managed Services The Internet of Things Office Professional Services Alert Training Risk Management Electronic Health Records Cooperation Employees Consulting Downtime Employee-Employer Relationship Net Neutrality Time Management Regulations Networking Management Transportation Active Directory Gamification Microsoft Excel Mobile Device Management Mirgation Wireless Internet Unified Threat Management Big Data Computing Infrastructure Customer Service Trending Mobile Computing Wireless Wearable Technology Star Wars Shortcut Proactive IT Smart Devices Favorites Statistics Spam Enterprise Content Management Wasting Time Current Events Digitize Asset Tracking Backup and Disaster Recovery App CIO applications Google Calendar Fraud Read Only Servers Security Cameras Identity Theft Enterprise Resource Planning Computers Lenovo Windows Server Mobile Office Point of Sale Tech Terms Cache Employer/Employee Relationships Apple Windows Server 2008 Alerts MSP Finance Geography Virtual Reality Recovery Hard Disk Drives IT Consulting Sensors Travel Conferencing Bluetooth Social Networking Database Samsung Shadow IT Human Error Screen Reader Printing Identity Notes SharePoint Holidays Firewall High-Speed Internet Superfish User Management Outsource IT E-Commerce Theft Remote Computing Mail Merge Proactive Maintenance User Error Solid State Drive Comparison Licensing Authentication Modem Data Warehousing Electronic Medical Records Tech Support Solid State Drives Data Breach Technology Tips G Suite Voice over Internet Protocol Projects Outsourcing OneNote Permission Smart Tech Value of Managed Services Legislation Websites Remote Worker Mobile PowerPoint Display Downloads IT Distributed Denial of Service Development Teamwork Information Technology Laptop Features Address Cybercrime WiFi Cyber security Optimization Specifications Authorization Video Conferencing Operations IT Technicians Cost Management Options Telephone Digital Payment Hotspot Politics Motherboard Chromebook Return on Investment How To Test Connectivity Techology SaaS Private Cloud Business Telephone Managed IT Service Cookies Cables Shared resources Going Green Remote Working Procurement Migration eWaste Database Management Virtual Machines Black Friday WPA3 Settings Personal Information Biometric Money 5G Technology Laws Mobile VoIP Mouse Language Touchscreen Instant Messaging Hacking Vulnerabilities Break Fix Outlook Manufacturing Disaster Resistance Vendor Bookmarks ROI Managing Stress Virtual Assistant Emergency Bitcoin Multi-Factor Security IT Assessment Nanotechnology Wires Batteries Budget Permissions Cyberattacks Heating/Cooling Social Chatbots GDPR Printer Credit Cards Cyber Monday Staff Fleet Tracking Zero-Day Threat Education CEO Printers Students Marketing Daniel Stevens Twitter Regulation

Latest Blog

While all a business’ technology solutions are important, some are bound to take priority over the others, especially when certain ones become an industry-wide focus. A recent survey evaluated the top concerns of small-to-medium-sized businesses for the coming year. The resu...

Latest News

We are proud to announce that 415 IT and our CEO, Daniel Stevens, were recently featured by CIO Applications. We discussed how and why we serve our clients, as well as some sneak peeks for our future. Read our interview by visiting:  https:...