Get Started Today!  (415) 295-4898

croom new

415 IT Blog

Using Technology to Build Your Customer Relationships

Using Technology to Build Your Customer Relationships

Your relationships with your customers and clients are reliant on one thing more than any other: communication. In order to optimize this communication, many businesses are leveraging technology solutions, and are enjoying a variety of operational benefits as a result. Is your business one of them?

How Powering Communication with Technology Directly Benefits Your Business
Choosing the right communications is one of the most important decisions that any business can make, as the decision you make influences many levels of your operation. On the one hand, there’s the internal side of things, where the different members of your organization can keep each other in the loop. On the other, your business needs to also maintain clear communications with your clients, offering them the value they’re seeking from your services.

The technology you use can offer some assistance in accomplishing as much.

From the solutions that allow you to more effectively communicate with your clients directly, to the potential cost savings that this technology can offer (thereby allowing you to pass these savings along to your increasingly loyal clients), there is plenty of upside to augmenting your communication practices via the right technology solutions. Here, we’ll explore some of the options available for your business to utilize.

Customer Relationship Management (CRM) Systems
CRM systems are a fundamental solution for any business interested in leveraging their technology as a means of improving their relationships with their clients and customers. These systems enable companies to better keep track of each of their customers and their interactions with them by centralizing all of this data into a single dashboard. This makes tracking this information far easier than if it were to be scattered about inboxes and voicemails.

Furthermore, these solutions offer integration with many other business applications that further simplify many key processes, like billing and acquiring signatures. They can even provide insight into social media behavior, allowing you to optimize your client acquisition strategy. A CRM solution can increase customer and client satisfaction by a reported 35 percent, making it an invaluable tool.

Automation
Managing your relationships with your business contacts and prospects is a formidable task, simply due to the fact that there are so many moving parts and processes when it is done correctly. It also doesn’t help that many of these relatively simple processes could potentially be overlooked, hindering your progress toward your business objective. Automating these processes can help to fix that.

Let’s consider a simple hypothetical example: let’s say that you offer a few industry-related products. Instead of having a sales representative man the phones, you can leverage automated workflows to expedite the process. Once your customer clicks “submit” on the order form, it’s possible for your sales team to be notified of what was sold, accounting to start invoicing the order, and your CRM system updated with the information… all without you needing to lift a finger. This allows you to focus more energy on your new customer, providing the highest quality service you can.

Voice over Internet Protocol (VoIP) Solutions
This approach to telephony has a few benefits, but today, we wanted to focus specifically on one: its portability.

One of the keys to fostering a positive relationship with your business contacts is to be available to them. How often have you reached out to someone, only to have to wait for a response back? You don’t want to be the cause of this irritation when someone reaches out to you.

One of VoIP’s biggest benefits is the fact that it can be leveraged from anywhere an Internet connection can be made, and many options offer a mobile application. Using a VoIP solution, your calls can be directed to your smartphone, enabling you to answer when your contact calls, proving your business to be reliable.

415 IT can help you implement these solutions so that you can work on your business relationships. To learn more, call (415) 295-4898 today.

Tip of the Week: Understanding Bandwidth
Monitoring Your Network is a Great Way to Build Re...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Sunday, May 19 2019

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Technology Best Practices Productivity Business Computing Data Backup Privacy Hosted Solutions Network Security Cloud Data Recovery Email Malware IT Support Data Tech Term Software Business Outsourced IT IT Services Hackers Innovation Internet Managed IT Services Small Business Business Management Cloud Computing Ransomware Paperless Office Google Mobile Devices Android Windows 10 Efficiency User Tips Collaboration Computer Encryption Hardware Upgrade Server Remote Monitoring Communication Business Continuity Vulnerability Managed Service Provider VoIp Microsoft Phishing Data Management Artificial Intelligence Managed IT Applications Office 365 Business Technology Smartphones Backup Holiday Workplace Tips Internet of Things Communications Browser Managed IT services Passwords Smartphone Project Management Information Disaster Recovery Managed Service Scam Antivirus Employer-Employee Relationship Saving Money Healthcare Mobile Device Wi-Fi Cybersecurity Government Document Management Bandwidth Compliance Tip of the week BDR BYOD Automation Vendor Management IT Management Blockchain Infrastructure Two-factor Authentication Customer Relationship Management Router VPN Save Money Quick Tips Social Media Chrome Website Analytics Microsoft Office Data Security Remote Workers Unified Communications Word Server Management Regulations Patch Management IoT Management The Internet of Things File Sharing Gmail Risk Management Cooperation Data Loss Assessment Proactive Alert Storage Software as a Service Net Neutrality Network Management Redundancy Maintenance Bring Your Own Device Help Desk HIPAA Remote Monitoring and Management Tablet Facebook Machine Learning Internet Exlporer Networking Smart Technology Employees Access Control Files Unified Threat Management Virtual Private Network Company Culture Windows Mobile Security Network Wasting Time Recovery Legislation Wireless Superfish Password Bluetooth Vulnerabilities Distributed Denial of Service Favorites Apps Mail Merge User Error Asset Tracking Backup and Disaster Recovery CIO applications Managing Stress Specifications Read Only Security Cameras Data Breach Finance Operations Downloads Chatbots Digital Payment Point of Sale Hotspot Tech Terms Nanotechnology Wires MSP Gadgets Database Mirgation Hard Drive RMM Hard Disk Drives Mobile Computing Managed IT Service Conferencing Address WiFi Human Error Avoiding Downtime Websites Spam Enterprise Content Management Black Friday Printing Notes Wearable Technology Star Wars Money Authentication Identity Theft Enterprise Resource Planning Mouse E-Commerce Language Theft Techology App Users Voice over Internet Protocol Cache Monitoring Electronic Medical Records Solid State Drives Geography Break Fix Meetings Utility Computing OneNote Permissions Permission SaaS Social Networking Cyber Monday Staff Remote Worker Technology Laws PowerPoint Consultation Microsoft Excel Authorization Emergency Multi-Factor Security Teamwork Identity Features Computing Infrastructure Financial Outlook Disaster Resistance Screen Reader Windows 7 Remote Computing Operating System Touchscreen Options Hacking Modem High-Speed Internet Dark Web Politics Augmented Reality Printer Tech Support Google Calendar How To Fraud Test Search Time Management OneDrive G Suite Office Private Cloud Unified Threat Management Professional Services WPA3 Shared resources Heating/Cooling Mobile Computing Electronic Health Records Alerts Procurement Shortcut Proactive IT Smart Tech Settings Recycling Travel Consulting Downtime Trending Development Instant Messaging Virtual Reality IT Technicians Cost Management Employee-Employer Relationship Lenovo Manufacturing Statistics Motherboard Chromebook Firewall Bookmarks ROI Virtual Assistant Fleet Tracking Zero-Day Threat Samsung Virtualization Servers Comparison Cyberattacks Licensing Social IT Consulting Connectivity SharePoint Transportation Migration eWaste Technology Tips Managed Services Provider Mobile Device Management Mobility Cookies Cables Data Warehousing Customer Service Flexibility Twitter Marketing Education CEO Printers Students Daniel Stevens 5G Regulation Wireless Internet

Latest Blog

Subscription-based solutions are quite popular these days, and Microsoft Office 365 is perhaps one of the most important ones on the market. However, the services provided by Office 365 are contingent upon successfully renewing the subscription, making it critical that the u...

Latest News

We are proud to announce that 415 IT and our CEO, Daniel Stevens, were recently featured by CIO Applications. We discussed how and why we serve our clients, as well as some sneak peeks for our future. Read our interview by visiting:  https:...