Get Started Today!  (415) 295-4898

croom new

415 IT Blog

Why Managed Services: Proactive Maintenance and Management

Why Managed Services: Proactive Maintenance and Management

In order for one methodology to replace another, it has to provide more value than the one that came before. In terms of IT support, managed services can deliver far greater value than the familiar break/fix method. In this series, we’ll explore the value that managed services contribute to a business, starting with their proactive nature.

How Do Managed Services Work, Compared to Traditional Support?

In order to fully appreciate how managed services provide a business with value, let’s consider two scenarios, side-by-side.

Jack’s job requires the use of a computer to accomplish his tasks, as does Jill’s. If Jack experiences computer issues, he relies on a break/fix IT arrangement. Jill, on the other hand, leverages managed services.

Comparing the Experience of Break/Fix Against Managed Services

Let’s say that Jack’s computer encounters an issue in the middle of the workday, just as he was making progress on one of his responsibilities. Once Jack realizes what has happened, he calls his computer guy and explains his situation. Now, his computer guy has a few clients with appointments ahead of Jack’s, so Jack will have to wait a few hours before his computer guy will get there. Once he finally arrives, the company is billed for a relatively simple fix.

As it happens, Jill’s workstation also encounters an issue, also while she was being productive. Once Jill realizes this, she reaches out to her company’s managed service provider and explains the situation. The managed service provider then remotely logs in to immediately take control of the workstation and troubleshoot the problem, identifying the problem and allowing Jill to resume her task. As this fix was covered under her company’s agreement with the managed service provider, Jill’s employers won’t have to make any payments beyond the usual monthly subscription fee.

Proactivity is Central to Managed Services

As Jack and Jill each carry on in their work, Jack is much more likely to encounter issues, while Jill rarely notices any problems at all. This is because Jill’s workstation, like all the workstations in her business, is remotely monitored by the managed service provider. The managed service provider uses this monitoring to prevent glitches, malfunctions, and incompatibilities before Jill is even aware that she could have a problem, with no onsite visit needed from the provider.

As Jack’s computer guy is paid each time that Jack or his coworkers call upon them, that computer guy has no motivation to help prevent issues from occurring, or recurring. This means that Jack frequently finds his day interrupted - often by the same issue as before - and needs to call the computer guy back in for another (probably expensive) visit.

Thanks to their respective service agreements, Jack and Jill each have a very different workplace experience. Jill is able to accomplish more than Jack can, simply because she has an expert team looking after her IT from a distance. (We’ll discuss this more in the next part of this series.) 

Applying and Installing Patches and Updates

The same can be said of any updates that either need. Jack will need to rely on the company’s internal IT resource (assuming there is one) to keep track of any patches or pending updates that need to be applied. If this resource is too busy, these updates could slip through the cracks and go undone. If the resource does manage to get around to Jack, Jack will again be unable to work as the solutions install.

Again, on the other side of the coin, Jill’s managed service provider is committed to keeping track of the solutions that Jill and the rest of her company use, and maintaining them as need be. This includes keeping an ear to the ground regarding patches and updates, and putting forth a best effort to avoid interrupting Jill’s productivity. This is often accomplished by the managed service provider remotely accessing and applying needed updates and patches after hours when there is nobody there to interrupt.

Stay Tuned for More Information About the Value of Managed Services!

When it comes to the benefits that leveraging a managed service provider can bring your business, we’re just getting started. We have plenty more to share, so make sure to subscribe to our blog so you don’t miss anything.

Of course, if you want to find out more now, we are available to talk to at (415) 295-4898. Give us a call to discuss managed services with one of our experts and how your business can benefit!

Why Managed Services: IT Support
Recycling Technology: Is It the Best Answer?


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Thursday, November 21 2019

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Technology Productivity Best Practices Data Backup Business Computing Network Security Data IT Support Hosted Solutions Privacy Data Recovery Software Cloud Email IT Services Outsourced IT Managed IT Services Malware Tech Term Internet Innovation User Tips Business Efficiency Hackers Computer Windows 10 Small Business Cloud Computing Microsoft Collaboration Upgrade Hardware Business Management Phishing Ransomware Google Cybersecurity Managed Service Business Continuity Paperless Office Android VoIp Workplace Tips Communication Mobile Devices Server Remote Monitoring Managed Service Provider Office 365 Backup Communications Encryption Internet of Things Passwords Managed IT Artificial Intelligence Business Technology Vulnerability Smartphones Applications Managed IT services BDR Browser Data Management Holiday Laptops Wi-Fi Help Desk Government Disaster Recovery Save Money Document Management Quick Tips Saving Money Healthcare Mobile Device Compliance Blockchain Microsoft Office Tip of the week Processor Employer-Employee Relationship Information Smartphone Avoiding Downtime Project Management Antivirus Bandwidth Windows 7 Scam Redundancy Automation Access Control Infrastructure Windows Data Security Miscellaneous RMM Vendor Management IT Management Chrome Customer Relationship Management Router Data Loss Analytics Two-factor Authentication Machine Learning Social Media VPN BYOD Website The Internet of Things Company Culture Unified Threat Management Gmail Network Risk Management Cooperation Files Remote Workers Password Virtual Private Network Apps Mobility IoT Software as a Service Net Neutrality Regulations Management Server Management Word Hard Drive Tablet File Sharing Gadgets Internet Exlporer File Management Patch Management Dark Web Proactive Assessment Smart Technology Storage Monitoring HIPAA Utility Computing Users Bring Your Own Device Network Management Remote Monitoring and Management Consultation Financial Alert Operating System Maintenance Professional Services Training Facebook Mobile Security OneDrive Employees Unified Communications Networking Recycling Downtime Search Employee-Employer Relationship Connectivity Fleet Tracking Zero-Day Threat Virtualization Batteries Shortcut Proactive IT Cyberattacks Social Managed IT Service Statistics GDPR Customer Service Transportation Active Directory Migration eWaste Managed Services Provider Mobile Device Management Black Friday Servers Wireless Internet Big Data Cookies Cables Wasting Time Current Events Lenovo Wireless Mouse Language Smart Devices Vulnerabilities Favorites Money Samsung Asset Tracking Backup and Disaster Recovery Recovery CIO applications Remote Work IT Consulting Managing Stress Read Only Security Cameras Break Fix Bluetooth MSP Finance Permissions Windows Server Chatbots Point of Sale Tech Terms Cyber Monday Staff Employer/Employee Relationships Apple Nanotechnology SharePoint Wires Microsoft Excel Database Mirgation Superfish Computing Infrastructure Hard Disk Drives Sensors Mail Merge Mobile Computing User Error Conferencing Wearable Technology Star Wars Human Error Spam Data Breach Enterprise Content Management Printing Augmented Reality Notes Authentication Google Calendar Fraud User Management Identity Theft Enterprise Resource Planning E-Commerce Theft Websites Proactive Maintenance Solid State Drive App Downloads Voice over Internet Protocol Projects Cache Electronic Medical Records Computing Alerts Solid State Drives Payment Cards Address WiFi Geography Meetings PowerPoint Display OneNote Permission Travel Value of Managed Services Social Networking Remote Worker Virtual Reality Authorization Teamwork Information Technology Identity Techology Features Firewall SaaS Cybercrime Cyber security Screen Reader Return on Investment Remote Computing Comparison Licensing Options Telephone Modem High-Speed Internet Politics Tech Support How To Test Technology Tips Managed Services Technology Laws G Suite Office Private Cloud Touchscreen Data Warehousing Hacking Flexibility WPA3 Legislation Shared resources Going Green Outlook Disaster Resistance Mobile Electronic Health Records Procurement Time Management Distributed Denial of Service Database Management Emergency Smart Tech Multi-Factor Security Instant Messaging Settings Personal Information Consulting Specifications Heating/Cooling 5G Mobile VoIP Printer Development Virtual Assistant Bitcoin IT Technicians Cost Management Digital Payment Hotspot Manufacturing Vendor Motherboard Unified Threat Management Chromebook Bookmarks ROI Trending Operations Twitter Education Marketing CEO Printers Students Daniel Stevens Regulation

Latest Blog

Just because you think that you’re following best practices, doesn’t necessarily mean that you actually are. Take it from this aspiring entrepreneur, who shared his own personal experience with us, so you could benefit:

Latest News

We are proud to announce that 415 IT and our CEO, Daniel Stevens, were recently featured by CIO Applications. We discussed how and why we serve our clients, as well as some sneak peeks for our future. Read our interview by visiting:  https:...