Get Started Today!  (415) 295-4898

croom new

415 IT Blog

Why Managed Services: IT Support

Why Managed Services: IT Support

Information technology support has developed and evolved as the methods and equipment used have improved. As a result of this development, there are a variety of ways that managed IT providers can deliver additional value through their services. In this series, we’re exploring the many benefits a business can gather through managed services - here, focusing on the support available.

How a Managed Service Provider Provides Support

If you read the first part of this series, you may remember that we touched upon the many differences between a more traditional service provider’s methodology, and the experience that could be expected when working with a managed service provider.

You may also remember, specifically, that the managed service provider had a particular advantage over the break/fix approach. Namely, the fact that they didn’t necessarily need to be onsite in order to provide support.

Remote Support Capabilities and Help Desk Solutions

Let’s say Abbott is sitting at his workstation when he comes across an issue. Across town, Costello is hard at work for the competition, when he also has a problem with his workstation. The major difference? Abbott’s company utilizes both in-house resources and a managed service provider, while Costello’s has stuck to just an in-house team.

Let’s assume that both internal IT teams are swamped, and simply can’t get to resolving the issues anytime soon. This puts Costello in a tough spot, as he simply can’t continue with his work until his computer issue is resolved.

Abbott, on the other hand, also has his managed service provider’s help desk to lean on. All he has to do is submit a ticket, and someone will look into the issue in short order. Abbott is soon contacted by a technician, who asks a few follow-up questions to better understand the issue. The technician decides that he needs to see things for himself, so he remotes into Abbott’s workstation. Having done so, the technician quickly realizes Abbott’s problem, and resolves it right then and there. As a result, Abbott is able to get back to business, the entire ordeal taking up just a few minutes of his day.

In the meantime, Costello is still waiting for his internal team to get to his issue.

Onsite Support Services

What would happen if Abbott’s issue wasn’t something that could be resolved remotely?

In that case, the managed service provider would send a technician onsite to diagnose the issue. Thanks to the remote work already put in, however, this process can be completed much more quickly because many possibilities have already been ruled out. Abbott is therefore still able to get back to work fairly efficiently.

In fact, the managed service provider would likely have recommended that a spare workstation be kept in the business, to eliminate even more of the downtime that Abbott experiences. Once the device is booted up, the managed service provider could remotely configure it to Abbott’s needs, allowing him to continue his work while someone is en route to see to the original workstation.

Costello isn’t quite so lucky. He either waits for his internal IT team to get to his issue, or he calls in another IT provider. Since he has never worked with this provider before, they are completely unfamiliar with his technology - so when a technician gets there, they have to spend a lot of time troubleshooting the issue before it can be resolved. A lot of time, mind you, that Costello still can’t get any work done, and that the company will have to pay him for.

Managed Services Can Help You Keep Your Business Going

Time is one of a business’ most scarce resources, and if any of it is wasted, there’s no recovering it. Every moment is therefore valuable, so you can’t afford to wait around for your IT issues to be resolved. Managed service providers like 415 IT are here to ensure that you don’t need to, assisting you in maintaining your crucial technology solutions.

This is far from the end of how leveraging managed services benefits your business. Keep an eye open for our next post on the subject. In the meantime, don’t hesitate to reach out to us with any questions you have! Give us a call at (415) 295-4898 to talk to one of our experts.

Why Managed Services: Consulting
Why Managed Services: Proactive Maintenance and Ma...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Monday, September 16 2019

Captcha Image

Mobile? Grab this Article!

Tag Cloud

Security Tip of the Week Technology Productivity Best Practices Business Computing Data Backup Hosted Solutions IT Support Network Security Data Privacy Cloud Data Recovery Software Outsourced IT IT Services Internet Email Malware Tech Term Managed IT Services Business Computer User Tips Innovation Hackers Windows 10 Business Management Cloud Computing Small Business Ransomware Efficiency Microsoft Collaboration Paperless Office Upgrade Google Mobile Devices Android Hardware Phishing VoIp Encryption Server Remote Monitoring Business Continuity Managed Service Managed Service Provider Smartphones Workplace Tips Backup Communication Communications Artificial Intelligence Office 365 Vulnerability Managed IT Wi-Fi Help Desk Quick Tips Save Money Document Management Healthcare Saving Money Cybersecurity Browser Applications Internet of Things Managed IT services Passwords Laptops Business Technology Holiday Data Management Government Bandwidth Antivirus Automation Microsoft Office Compliance Blockchain Mobile Device BDR Processor Smartphone Project Management Employer-Employee Relationship Tip of the week Information Disaster Recovery Scam Avoiding Downtime VPN Analytics Customer Relationship Management Windows 7 Access Control BYOD Social Media Website Windows Data Security Infrastructure RMM Two-factor Authentication Vendor Management Chrome IT Management Router Assessment HIPAA Bring Your Own Device Remote Monitoring and Management Financial Users Machine Learning Networking Operating System Network Management Professional Services Training Consultation Mobile Security Employees Unified Communications Files Facebook Recycling Downtime Virtual Private Network The Internet of Things Company Culture Gmail Network Risk Management Cooperation Word Remote Workers Unified Threat Management IoT Software as a Service Net Neutrality Regulations Patch Management Management Mobility Tablet File Sharing Internet Exlporer Server Management Data Loss Dark Web Alert Proactive Smart Technology Storage Monitoring Redundancy Maintenance Virtual Reality PowerPoint Display Utility Computing OneNote Permission Travel Value of Managed Services Websites Social Networking Technology Laws Remote Worker Screen Reader Emergency Multi-Factor Security Authorization Teamwork Information Technology Identity Outlook Disaster Resistance Features Firewall Cybercrime Politics Return on Investment Remote Computing Comparison Licensing Options Modem High-Speed Internet Printer Data Warehousing Flexibility Tech Support Search How To Test Technology Tips OneDrive Managed Services SaaS G Suite Unified Threat Management Office Private Cloud Database Management Smart Tech WPA3 Legislation Shared resources Going Green Mobile Shortcut Proactive IT Electronic Health Records Procurement Distributed Denial of Service Instant Messaging Settings Personal Information Consulting Specifications 5G Touchscreen Hacking Development ROI Operations Virtual Assistant Bitcoin IT Technicians Cost Management Lenovo Employee-Employer Relationship Digital Payment Hotspot Manufacturing Time Management Vendor Motherboard Chromebook Bookmarks GDPR Connectivity Samsung Fleet Tracking Zero-Day Threat Virtualization Batteries Heating/Cooling IT Consulting Cyberattacks Social Managed IT Service SharePoint Customer Service Transportation Active Directory Migration eWaste Managed Services Provider Mobile Device Management Black Friday Wireless Internet Trending Cookies Cables Favorites Apps Money Wasting Time Current Events Superfish Wireless Mouse Language Password Statistics Vulnerabilities Mail Merge User Error Asset Tracking Backup and Disaster Recovery CIO applications Remote Work Servers Managing Stress Data Breach Read Only Security Cameras Break Fix Wires Downloads MSP Finance Permissions Windows Server Chatbots Point of Sale Tech Terms Cyber Monday Staff Employer/Employee Relationships Nanotechnology Conferencing Microsoft Excel Database Miscellaneous Recovery Mirgation Hard Drive Computing Infrastructure Hard Disk Drives Bluetooth Mobile Computing Address WiFi Notes Wearable Technology Star Wars Human Error File Management Spam Enterprise Content Management Printing Augmented Reality App Authentication Google Calendar Fraud User Management Identity Theft Enterprise Resource Planning Techology E-Commerce Theft Proactive Maintenance Meetings Voice over Internet Protocol Gadgets Projects Cache Electronic Medical Records Computing Alerts Solid State Drives Geography Daniel Stevens Regulation Twitter Smart Devices Education Sensors CEO Printers Students Marketing

Latest Blog

Managed services offer businesses an improved means of obtaining and managing the technology they rely on. With data being so important to the modern business, much of this technology is devoted to storing, securing, and leveraging this data. Working with a managed service p...

Latest News

We are proud to announce that 415 IT and our CEO, Daniel Stevens, were recently featured by CIO Applications. We discussed how and why we serve our clients, as well as some sneak peeks for our future. Read our interview by visiting:  https:...