Get Started Today!  (415) 295-4898

croom new

415 IT Blog

Why Managed Services: IT Support

Why Managed Services: IT Support

Information technology support has developed and evolved as the methods and equipment used have improved. As a result of this development, there are a variety of ways that managed IT providers can deliver additional value through their services. In this series, we’re exploring the many benefits a business can gather through managed services - here, focusing on the support available.

How a Managed Service Provider Provides Support

If you read the first part of this series, you may remember that we touched upon the many differences between a more traditional service provider’s methodology, and the experience that could be expected when working with a managed service provider.

You may also remember, specifically, that the managed service provider had a particular advantage over the break/fix approach. Namely, the fact that they didn’t necessarily need to be onsite in order to provide support.

Remote Support Capabilities and Help Desk Solutions

Let’s say Abbott is sitting at his workstation when he comes across an issue. Across town, Costello is hard at work for the competition, when he also has a problem with his workstation. The major difference? Abbott’s company utilizes both in-house resources and a managed service provider, while Costello’s has stuck to just an in-house team.

Let’s assume that both internal IT teams are swamped, and simply can’t get to resolving the issues anytime soon. This puts Costello in a tough spot, as he simply can’t continue with his work until his computer issue is resolved.

Abbott, on the other hand, also has his managed service provider’s help desk to lean on. All he has to do is submit a ticket, and someone will look into the issue in short order. Abbott is soon contacted by a technician, who asks a few follow-up questions to better understand the issue. The technician decides that he needs to see things for himself, so he remotes into Abbott’s workstation. Having done so, the technician quickly realizes Abbott’s problem, and resolves it right then and there. As a result, Abbott is able to get back to business, the entire ordeal taking up just a few minutes of his day.

In the meantime, Costello is still waiting for his internal team to get to his issue.

Onsite Support Services

What would happen if Abbott’s issue wasn’t something that could be resolved remotely?

In that case, the managed service provider would send a technician onsite to diagnose the issue. Thanks to the remote work already put in, however, this process can be completed much more quickly because many possibilities have already been ruled out. Abbott is therefore still able to get back to work fairly efficiently.

In fact, the managed service provider would likely have recommended that a spare workstation be kept in the business, to eliminate even more of the downtime that Abbott experiences. Once the device is booted up, the managed service provider could remotely configure it to Abbott’s needs, allowing him to continue his work while someone is en route to see to the original workstation.

Costello isn’t quite so lucky. He either waits for his internal IT team to get to his issue, or he calls in another IT provider. Since he has never worked with this provider before, they are completely unfamiliar with his technology - so when a technician gets there, they have to spend a lot of time troubleshooting the issue before it can be resolved. A lot of time, mind you, that Costello still can’t get any work done, and that the company will have to pay him for.

Managed Services Can Help You Keep Your Business Going

Time is one of a business’ most scarce resources, and if any of it is wasted, there’s no recovering it. Every moment is therefore valuable, so you can’t afford to wait around for your IT issues to be resolved. Managed service providers like 415 IT are here to ensure that you don’t need to, assisting you in maintaining your crucial technology solutions.

This is far from the end of how leveraging managed services benefits your business. Keep an eye open for our next post on the subject. In the meantime, don’t hesitate to reach out to us with any questions you have! Give us a call at (415) 295-4898 to talk to one of our experts.

Why Managed Services: Consulting
Why Managed Services: Proactive Maintenance and Ma...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, November 21 2019

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Security Tip of the Week Technology Productivity Best Practices Data Backup Business Computing Network Security Data IT Support Hosted Solutions Privacy Data Recovery Software Cloud IT Services Email Outsourced IT Tech Term Managed IT Services Malware Internet User Tips Innovation Business Computer Efficiency Hackers Windows 10 Small Business Cloud Computing Upgrade Business Management Collaboration Hardware Microsoft Phishing Ransomware Google Paperless Office Cybersecurity Business Continuity Managed Service Mobile Devices Android Communication VoIp Workplace Tips Encryption Remote Monitoring Communications Server Backup Office 365 Managed Service Provider Passwords Managed IT Artificial Intelligence Vulnerability Business Technology Smartphones Internet of Things Healthcare Data Management Browser Applications BDR Saving Money Holiday Laptops Disaster Recovery Mobile Device Wi-Fi Help Desk Save Money Document Management Quick Tips Government Managed IT services Tip of the week Automation Microsoft Office Compliance Avoiding Downtime Blockchain Antivirus Processor Smartphone Project Management Employer-Employee Relationship Information Scam Redundancy Bandwidth Windows 7 Website Access Control BYOD Vendor Management Windows IT Management Data Security Customer Relationship Management Infrastructure RMM Miscellaneous Social Media Data Loss Chrome Two-factor Authentication Router VPN Analytics Machine Learning Mobile Security OneDrive Mobility Professional Services Training Search Unified Communications Employees Recycling Downtime Server Management Files Employee-Employer Relationship Virtual Private Network Gadgets The Internet of Things Company Culture Gmail Cooperation Network Risk Management Assessment Word Remote Workers Password Apps Users Software as a Service Net Neutrality Regulations Patch Management Network Management IoT Management Consultation Tablet File Sharing Hard Drive Facebook Internet Exlporer File Management Dark Web Smart Technology Alert Proactive Monitoring Maintenance Storage Bring Your Own Device HIPAA Utility Computing Financial Unified Threat Management Remote Monitoring and Management Networking Operating System How To Test Technology Tips Managed Services G Suite Unified Threat Management Office Private Cloud Data Warehousing Flexibility Tech Support Legislation Recovery Shared resources Going Green Mobile Shortcut Proactive IT Electronic Health Records Procurement Distributed Denial of Service Bluetooth Database Management Smart Tech WPA3 Personal Information Consulting Specifications 5G Mobile VoIP Development Instant Messaging Settings Lenovo Digital Payment Hotspot Manufacturing Vendor Motherboard Chromebook Bookmarks ROI Operations Virtual Assistant Bitcoin IT Technicians Cost Management Virtualization Batteries IT Consulting Cyberattacks Social Managed IT Service GDPR Connectivity Samsung Fleet Tracking Zero-Day Threat Transportation Active Directory Migration eWaste Managed Services Provider Mobile Device Management Black Friday Websites Wireless Internet Big Data Cookies Cables SharePoint Customer Service Superfish Wireless Mouse Language Smart Devices Vulnerabilities Mail Merge User Error Favorites Money Wasting Time Current Events Backup and Disaster Recovery CIO applications Remote Work Managing Stress Data Breach Read Only Security Cameras Break Fix Asset Tracking Windows Server Chatbots Point of Sale Tech Terms Cyber Monday SaaS Staff Employer/Employee Relationships Apple Nanotechnology Wires Downloads MSP Finance Permissions Computing Infrastructure Hard Disk Drives Sensors Mobile Computing Address WiFi Conferencing Microsoft Excel Database Mirgation Human Error Spam Enterprise Content Management Printing Touchscreen Hacking Augmented Reality Notes Wearable Technology Star Wars User Management Identity Theft Enterprise Resource Planning Techology E-Commerce Theft Time Management Proactive Maintenance Solid State Drive App Authentication Google Calendar Fraud Cache Electronic Medical Records Computing Heating/Cooling Alerts Solid State Drives Payment Cards Geography Meetings Voice over Internet Protocol Projects OneNote Permission Travel Value of Managed Services Social Networking Technology Laws Remote Worker Trending Virtual Reality PowerPoint Display Teamwork Information Technology Identity Outlook Disaster Resistance Features Firewall Statistics Cybercrime Cyber security Screen Reader Emergency Multi-Factor Security Authorization Remote Computing Comparison Servers Licensing Options Telephone Modem High-Speed Internet Printer Politics Return on Investment Regulation Marketing Twitter Education CEO Printers Students Daniel Stevens

Latest Blog

Just because you think that you’re following best practices, doesn’t necessarily mean that you actually are. Take it from this aspiring entrepreneur, who shared his own personal experience with us, so you could benefit:

Latest News

We are proud to announce that 415 IT and our CEO, Daniel Stevens, were recently featured by CIO Applications. We discussed how and why we serve our clients, as well as some sneak peeks for our future. Read our interview by visiting:  https:...